SMS Consent Requirements for Kyvora Customers
Implementation guidance for recruiting organizations using Kyvora SMS
1. Why This Page Exists
Kyvora is software. Recruiting organizations and staffing agencies (“Customers”) that use Kyvora own the recruiting relationship with their candidates, and Customers own the responsibility for obtaining and documenting candidate SMS consent.
Kyvora does not recruit candidates, does not collect candidate consent on a Customer's behalf, and does not originate outreach. Kyvora only facilitates message delivery after a Customer has already obtained legally required consent. This page documents the consent standard Customers are expected to implement before using Kyvora's SMS functionality.
2. Customer Responsibilities
Before sending any SMS message through Kyvora, Customers must:
- Obtain legally required consent from each candidate before messaging
- Retain records of that consent
- Clearly identify themselves as the message sender
- Honor STOP requests immediately
- Provide a HELP response
- Follow all applicable TCPA, carrier, and messaging requirements
3. Required Consent Elements
A compliant candidate SMS consent flow must include each of the following elements:
- ✔Active affirmative consent
- ✔Unchecked checkbox
- ✔Phone number collection
- ✔Message purpose
- ✔Message frequency varies
- ✔Message & data rates may apply
- ✔STOP to opt out
- ✔HELP for help
- ✔Link to Privacy Policy
- ✔Link to Terms
- ✔Consent not required as a condition of employment
4. Example Candidate SMS Consent
This representative application demonstrates the SMS consent flow recruiting organizations must implement before importing candidates into Kyvora. No information entered on this page is stored.
5. Customer Recordkeeping
Kyvora recommends Customers retain the following for each candidate consent:
- Date and time consent was given
- Phone number
- The exact consent language shown to the candidate
- Source page where consent was collected
- The candidate's action (e.g., checkbox checked, form submitted)
- Privacy Policy version in effect at the time
- Terms version in effect at the time
- Opt-out history
6. Prohibited Practices
Customers may not:
- Use prechecked consent boxes
- Bundle SMS consent with other terms or unrelated agreements
- Use purchased or scraped lead lists
- Send messages before obtaining consent
- Continue messaging a candidate after they reply STOP
- Share candidate phone numbers for unrelated marketing purposes
- Misrepresent sender identity
7. Opt-Out & HELP
- • Replying STOP must immediately opt the candidate out of all further SMS messages.
- • Opt-outs must be honored across all campaigns and not just the campaign the STOP was sent to.
- • Replying HELP must return a response identifying the sender and how to get support.
- • Candidates who have opted out must not be re-added without new, valid consent.
8. Kyvora Platform Requirements
Customers are expected to maintain compliant candidate consent before using Kyvora's SMS functionality. Kyvora may suspend a Customer's messaging capabilities if the Customer cannot demonstrate compliant consent upon request.
9. Full Implementation Guide
This page shows a sample consent form. For the complete implementation requirements — including all required consent elements, recordkeeping standards, prohibited practices, and opt-out handling — see the Customer SMS Compliance Guide.
10. Related Policies
11. Contact
compliance@kyvoratech.com
legal@kyvoratech.com
Kyvora Technologies LLC
San Francisco, CA 94114
United States