Refund Policy

1. Scope

This Refund Policy applies to purchases and subscriptions made through Kyvora Technologies LLC ("Kyvora," "we," "us") via kyvoratech.com and the Kyvora application, including free trials, monthly and annual subscriptions, purchased outreach-credit packs, and outreach credits included with a subscription plan. It should be read together with our Terms of Service. Nothing in this policy limits any right you have under applicable law that cannot be waived by agreement — see "Rights that cannot be waived" below.

2. Free Trials

New organizations currently start with a 7-day free trial that includes 50 outreach credits, and no credit card is required to begin. Trial credits are available through the end of the original 7-day trial window and expire when that window ends, including if you upgrade to a paid subscription before the trial window ends. If you upgrade during your trial, your remaining trial credits are used before your paid credits under Kyvora's oldest-first credit usage rules. (Organizations that signed up under an earlier trial version keep the terms they started with.)

Because no payment is collected during a free trial, there is nothing to refund for the trial itself. If your trial ends before you upgrade, your account moves to a read-only, non-billing state — you will not be charged.

3. Monthly Subscriptions

You may cancel your monthly subscription's future renewal at any time from the Billing page in your dashboard, which opens Stripe's secure customer portal. Cancellation stops the next renewal charge — it does not end your current paid period early. Your plan, and the outreach credits included with it, remain available through the end of the period you already paid for.

Amounts already charged for the current or a past billing period are generally non-refundable and are not prorated for the unused portion of a period, except:

• where required by applicable law;
• for a duplicate or erroneous charge (see "Duplicate or erroneous charges" below);
• where Kyvora expressly approves an exception in writing.

4. Annual Subscriptions

Annual plans are billed as a single upfront payment (Kyvora's standard annual pricing is ten months' cost for twelve months of service). Like monthly subscriptions, an annual charge is generally non-refundable and is not prorated for unused months once the billing period has started, except in the same situations listed in "Monthly Subscriptions" above.

Even though you're billed once a year, your plan's outreach credits are still released on a monthly cadence — the same monthly amount a monthly subscriber receives, delivered as twelve separate monthly grants across the year rather than as one lump sum at purchase. Cancelling an annual subscription stops future renewal at the end of the current annual term; it does not refund the amount already paid for that term, and it does not accelerate remaining monthly credit grants.

5. Outreach Credits and Credit Packs

An outreach credit is deducted when a campaign is launched for a candidate (currently 1 credit per candidate per campaign, regardless of channel). A candidate's response, and completion of the screening itself, are not required for the credit to be considered used. If the initial outreach fails through all applicable delivery channels, the credit is automatically restored as described in Section 9 below. Purchased credit packs and the credits included with your subscription plan are, once granted, generally non-refundable for cash — except for a duplicate or erroneous charge, where required by applicable law, or through the credit-restoration process described below for a verified platform error.

Outreach credits currently expire 90 days after they are granted, unless a different expiration period applies to a specific credit grant, and are used oldest-first. Unused or expired credits have no cash value and cannot ordinarily be exchanged for cash, and credits are not transferable between unrelated organizations. Your Credits page always shows your current balance and the next expiration date for your oldest batch.

6. Credit Restoration for Verified Platform Errors

If a platform error affects your outreach credits outside the automatic delivery-failure restoration described in Section 9 below — for example, a confirmed ledger or billing defect unrelated to message delivery — our normal remedy is to restore the affected credits to your account rather than issue a cash refund, since credits are the unit your plan is measured in. We investigate reported issues against our own usage and delivery records before restoring credits; we don't restore credits automatically for every disputed deduction, but we also don't require you to prove the error yourself — we look into it.

7. Duplicate or Erroneous Charges

If you're charged twice for the same subscription renewal or the same credit-pack purchase, or a charge is otherwise clearly erroneous or unauthorized and attributable to Kyvora or its payment processor, we will issue a monetary refund or reversal for the duplicate or erroneous amount once verified. This is a monetary correction, distinct from the credit-restoration process above.

8. Cancellations

Cancelling your subscription stops future renewal — it is not the same thing as refunding the period you've already paid for. If your organization's Kyvora account is closed (whether at your request or by Kyvora), any active subscription is cancelled as part of that process; closing or deleting an account does not create a right to a refund of amounts already paid, and it does not excuse any outstanding balance owed to Kyvora.

9. Failed Messages or Third-Party Services

Kyvora sends candidate communications through third-party delivery providers for the communication channels made available through the Platform. If an opening outreach message fails to deliver on every channel you selected for that candidate, the outreach credit for that conversation is automatically restored to your account — you can see this reflected on your Credits page. If you chose more than one channel for a candidate and at least one of them delivered successfully, the credit is not refunded, since the outreach was successfully delivered.

This credit restoration is separate from, and does not affect, your subscription charge or any credit-pack payment — an occasional failed message does not entitle you to a refund of your subscription or a credit-pack purchase. Follow-up messages are not separately charged, so there is nothing to restore if a follow-up fails to deliver.

10. How to Request a Review

To request a refund, credit restoration, or a review of a charge, contact us at support@kyvoratech.com. Please include:

• your organization name;
• the billing email on the account;
• the invoice or transaction ID, if you have it;
• the date and amount of the charge in question;
• a brief description of the issue.

Please don't send us your full card number or other sensitive payment details — we don't need them, and Stripe (our payment processor) already has what's required to look into a charge.

11. Processing Method and Timing

Approved monetary refunds are returned to the original payment method through Stripe. Once approved, refunds are typically processed by Stripe within a few business days; your bank or card issuer then controls how long the credit takes to post to your statement, and we can't guarantee a specific posting date. Approved credit restorations are added to your account and are usually reflected on your Credits page shortly after approval.

12. Chargebacks and Payment Disputes

If you believe you were charged in error, we'd appreciate the chance to make it right directly — please reach out using the process above before filing a chargeback with your bank or card issuer. Filing a chargeback does not automatically mean a refund is owed; each case is reviewed on its own facts.

13. Changes to This Policy

We may update this Refund Policy from time to time, including to reflect changes to our pricing, credit rules, billing practices, trial terms, cancellation process, legal requirements, or other operational needs.

When we update this Policy, we will revise the "Last updated" date above.

Where required by applicable law, we will provide additional notice of material changes and an appropriate effective date.

Continued use of Kyvora after updated terms become effective constitutes acceptance of the updated Policy where permitted by applicable law. Changes will not apply retroactively where prohibited by applicable law.

14. Contact Information

Support: support@kyvoratech.com
Legal: legal@kyvoratech.com

Kyvora Technologies LLC
San Francisco, CA 94114
United States

15. Rights That Cannot Be Waived

Nothing in this policy limits any right or remedy available to you under applicable consumer-protection or other law that cannot be waived by agreement. If any part of this policy conflicts with a right you cannot legally waive, that mandatory right controls.